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GENERAL BOOKING CONDITIONS

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1 : BOOKING
Bookings are final subject to the settlement of a deposit 30 %. Booking fee : 10 €
A holiday contract will be sent to you as reception of your deposit. Contract is nominative and can't be transfererred.
Minors are not admitted without their parents. Any false information will cancel the booking without any refund.
We keep the right to change the number of your rental agreement, trying to respect the characteristics of your request.

2 : RENTALS
In low season, arrivals are every day until 7 p.m.
In high season, arrivals are on Saturday or Wednesday until 7 p.m.
Arrival from 4 p.m to 7. You must inform us if you have to arrive after 7 p.m.
Departure is between 7 and 10 a.m maximum. Beyond 10 a.m. any half hour started will be charged 20 €.
Except in july and august, according to avaibility, it's possible to stay in accomodation until 5 p.m with extra.
Only the right number of people  will be allowed in the rented homes. (Ex : Mobil-home 4 people = 4 people maxi children and baby included).
Any false information will cancel the booking without any refund.
Dishes, cleaning equipment, garden furniture and beddings (pillows and duvets) equip the renting. Sheets and  linen are not provided as well as cleaning products.
Each item in the renting takes stock of, tenant has to check the inventory and report the day of arrival to the desk if anything is missing or broken. Past the allotted time tenant will be held as responsible.
Cleaning has to be done by the client. It is forbidden to smoke in the renting
Water, gas, heater are included in the price rental.
Only one vehicle is included in the price.
The campsite is equipped with a 2 people cottage for people with reduced mobility. 

3 : RENTAL SUPPLEMENTS
 All supplements will be charged: animal, additional car, visitors ...
 Rental of sheets pack (complete set) Towels pack (2 towels + 1 glove) 
 Baby pack (portacot + high   chair). (Subject to availability)
 Tourist tax from 18 years old: 0.61 € / day / person.

4 : TERMS OF SETTLEMENT OF STAY
The balance must be paid at least one month before arrival without any reminder.
Otherwise the booking will be cancelled without any refund.
Any booking made during the month before your arrival must be paid entirely by credit card 

5 : PAYMENT

Credit card  – Bank transfer 

6 : DEPOSIT
Deposit 250 € at your arrival. (Credit card – Cash)
We give  your deposit back upon the departure after the general inventory if everything is proper.
We reserve the right to keep a part of or entire amount in case of deterioration, default.
Key missing : 60 € - Cleaning not done : 80 €

7 : PETS
Only one dog by renting (- 10 kg)
For the pets admitted in the campsite, you must bring the vaccination book and keep your dog in leash.
(Dogs considered dangerous, category 1 and 2, big dogs and some breeds are not allowed in the campsite). We ask you to respect the cleanliness and take your dog outside of campsite.
Animals can’t stay alone in the rental and are forbidden on the beach monitored.

8 : CANCELLATION
Every cancellation must be notified in writing and will be effective at the date we receive the e-mail.
For any cancellation or early departure, amounts paid are not refund.
Without insurance subscription, cancellation will not result in any refund.
To claim to an eventual refund, we invite you to subscribe to the cancellation/interruption insurance when booking. insurance company “CAMPEZ COUVERT”
Regarding the reimbursement or postponement of the stay following the Covid-19 :
We will apply government guidelines if we are confined or administratively closed during the period of your stay.

If insurance subscription, this covers (see conditions)
- Reimbursement of cancellation fees in the event of contracting the Covid19 disease, positive screening, and proven Covid case-contact;
- Covering of cancellation costs in the event of denied boarding following temperature measurement during transport (plane, station, boat, etc.)

9 : RESPONSIBILITY
The responsibilities of the campsite, beyond its legal responsibility is not liable for theft, loss or damage of any kind during or following a stay. Breakdown or decommissioning of technical equipment, breakdown or closure of installations. All customers must comply with the provisions of the internal regulations. When a resident disturbs or causes nuisances to other residents or undermines the integrity of the facilities, it can be terminated immediately and without compensation to stay, without prejudice to requests for repairs as camping and others could argued against him.

10: IMAGE RIGHTS
You authorize the campsite to use the photos of you and / or your child could be taken during your stay, on any medium,  for communication purposes of Camping Les Mouettes without any compensation.

11 : RIGHT OF WITHDRAWAL
Under Article L121-20-4-2 of the Consumer Code, the right of withdrawal does not apply to accommodation services and leisure activities provided on a date or at specified intervals. So that, all orders made on the site www.campinglesmouettes.com or by telephone cannot be subject to a right of withdrawal.

12 : COMPUTING AND FREEDOM
The information you provide to us when placing your order will not be passed on to any third party.
This information will be considered by Camping les Mouettes as confidential. They will be used only by internal camping services for processing your order and to reinforce and personalize the communication. According to the IT law and freedoms of January 6, 1978 you have the right to access, rectify, modify or delete your personal data.
For this simply make the request by mail or e-mail to Camping Les Mouettes 16 chemin de la quiétude 13500 MARTIGUES stating your name and address with proof of identity.

13 : COMPLAINT
In case of dispute and after entering the "customer" service of our institution by recorded delivery within 15 days of the stay, you can enter a mediator consumption within a maximum period of one year from the date of the written complaint, by recorded delivery, to the operator.
The coordinates of the mediator may be entered by the customer: Medicys 73 Boulevard de Clichy 75009 PARIS   01 49 70 15 93 www.medicys.fr contact@medicys.fr

14 : INFORMATIONS
Desk opens from 9 a.m. to 12  / 2 p.m. to 7
The access to the campsite is forbidden to the vehicles between 10 p.m. and 7 a.m.
Washing machine and dryer (token sold at the reception)
Free WIFI area, charged Wifi in rentals or pitches.
Charcoal barbecues are forbidden inside the campsite and balloon games as well.
At your disposal at the desk : books, games, hair dryer, ironing board
Local tax and TVA:  rate of the booking day.
You can book a fridge or a gas barbecue

Every booking made means the acceptation of our general conditions

 

1 : BOOKING
Bookings are final subject to the settlement of a deposit 30 %. Booking fee : 10 €
A holiday contract will be sent to you as reception of your deposit. Contract is nominative and can't be transfererred.
Minors are not admitted without their parents. Any false information will cancel the booking without any refund.
We keep the right to change the number of your rental agreement, trying to respect the characteristics of your request.

2 : PITCH
The basic package includes the pitch for 1 or 2 people with 1 Camper or 1 Caravan + 1 car or 1 tent + 1 car. Access to sanitary facilities and infrastructure.

3 packages are available: Sea view or Serenity or Ease without electricity

In low and high season arrivals are every day.
During July and August the booking are from 7 nights minimum
Arrival are daily from 2 p.m to 7 p.m. - Departure until 12 o’clock.
The days are counted from 12 to 12 o’clock. Each day began must be paid.

Guests have to settle their stay upon arrival, possible additional costs the day before departure.
The delayed arrivals or advanced departure are not refund.
If you delay your arrivals without contact us, your contract will be canceled without refund your deposit and we’ll have the pitch at one’s disposal.

Sanitary block with showers without coiner.
The campsite is equipped of one cabin for disabled people and one for babies.
If electricity, a 25 m minimum cable is required (obligatory, French socket).  

3 : PITCHES SUPPLEMENTS
All supplements will be charged: People or children, animal, additional car, visitors ...   
Children under 2 years old do not have to pay.

Tourist tax from 18 years old: 0.61 € / day / person.

4 : PAYMENT

Credit card - bank transfer

5 : DEPOSIT

Key : 25 €  and  Card : 25 €

6 : PETS
Only one dog by pitch - 10 kg
For the pets admitted in the campsite, you must bring the vaccination book and keep your dog in leash. We ask you to respect  the cleanliness and take your dog outside of campsite. (Dogs considered dangerous, category 1 and 2, and big dogs are not  allowed in the campsite). 
Animals can’t stay alone on the pitch and are forbidden on the beach monitored
.

7 : CANCELLATION
Every cancellation must be notified in writing and will be effective at the date we receive the mail.
For any cancellation or early departure, amounts paid are not refund.
Without insurance subscription, cancellation will not result in any refund.
To claim to an eventual refund, we invite you to subscribe to the cancellation/interruption insurance when booking.
insurance company “CAMPEZ COUVERT”
Regarding the reimbursement or postponement of the stay following the Covid-19 :
We will apply government guidelines if we are confined or administratively closed during the period of your stay.

If insurance subscription, this covers (see conditions)
- Reimbursement of cancellation fees in the event of contracting the Covid19 disease, positive screening, and proven Covid case-contact;
- Covering of cancellation costs in the event of denied boarding following temperature measurement during transport (plane, station, boat, etc.)

8 : RESPONSIBILITY
The responsibilities of the campsite, beyond its legal responsibility is not liable for theft, loss or damage of any kind during or following a stay. Breakdown or decommissioning of technical equipment, breakdown or closure of installations. All customers must comply with the provisions of the internal regulations. When a resident disturbs or causes nuisances to other residents or undermines the integrity of the facilities, it can be terminated immediately and without compensation to stay, without prejudice to requests for repairs as camping and others could argued against him.

9 : IMAGE RIGHTS
You authorize the campsite to use the photos of you and / or your child could be taken during your stay, on any medium,  for communication purposes of Camping Les Mouettes without any compensation.

10 : RIGHT OF WITHDRAWAL
Under Article L121-20-4-2 of the Consumer Code, the right of withdrawal does not apply to accommodation services and leisure activities provided on a date or at specified intervals. So that, all orders made on the site www.campinglesmouettes.com or by telephone cannot be subject to a right of withdrawal.

11 : COMPUTING AND FREEDOM
The information you provide to us when placing your order will not be passed on to any third party.
This information will be considered by Camping les Mouettes as confidential. They will be used only by internal camping services for processing your order and to reinforce and personalize the communication. According to the IT law and freedoms of January 6, 1978 you have the right to access, rectify, modify or delete your personal data.
For this simply make the request by mail or e-mail to Camping Les Mouettes 16 chemin de la quiétude 13500 MARTIGUES stating your name and address with proof of identity.

12 : COMPLAINT
In case of dispute and after entering the "customer" service of our institution by recorded delivery within 15 days of the stay, you can enter a mediator consumption within a maximum period of one year from the date of the written complaint, by recorded delivery, to the operator.
The coordinates of the mediator may be entered by the customer: Medicys 73 Boulevard de Clichy 75009 PARIS  -   01 49 70 15 93 www.medicys.fr contact@medicys.fr

13 : INFORMATIONS
Desk opens from 9 a.m. to 12  / 2 p.m. to 7
The access to the campsite is forbidden to the vehicles between 10 p.m. and 7 a.m.
Washing machine and dryer (token sold at the reception)
Free WIFI area, charged Wifi in rentals or pitches.
Charcoal barbecues are forbidden inside the campsite and balloon games as well.
At your disposal at the desk : books, games, hair dryer, ironing board
Local tax and TVA:  rate of the booking day.
You can book a fridge or a gas barbecue

Every booking made means the acceptation of our general conditions

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Camping Les Mouettes ***
Sainte Croix - La Couronne 16, chemin de la Quiétude 13500 MARTIGUES
Tél. : 04 42 80 70 01 ~ Fax : 09 70 29 62 01 ~ campinglesmouettes@wanadoo.fr
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